24/7

Automated acquisition engine

Higher

Customer lifetime value

Full

Lifecycle automation built from zero

Full Violence

fullviolence.com

Partners

Klaviyo®
Shopify Plus®

Industry

Apparel

Services

Email Marketing CRM Management

Partners

Klaviyo®
Shopify Plus®

How Core Email Automations Turned a 1M-Follower MMA Media Brand into a Scalable E-Commerce Business

✅ Core automation suite built from scratch: site abandonment, browse abandonment, add-to-cart, abandoned checkout, post-purchase, and welcome series
✅ Customer acquisition cost reduced through automated lifecycle capture
✅ Lifetime value increased by embedding the brand story into every touchpoint
✅ Automation sequences designed to match the energy and cadence of fight culture
✅ Every flow built to convert first-time visitors into repeat buyers across limited-edition drops
✅ Email infrastructure positioned to scale alongside a rapidly growing 1M+ follower brand

01

Challenge

Challenge

You built an audience first. A million people follow your content. They watch your fight breakdowns, react to your posts, and wear your brand identity like a badge. You have something most e-commerce brands spend years and millions trying to buy: attention.

But attention without infrastructure is just noise. Every time a new fighter collaboration drops, every time a limited-edition tee sells out in hours, there are thousands of people who visited the site, browsed a product, maybe even added something to their cart—and then left. No follow-up. No capture. No second chance.

Full Violence isn’t a traditional e-commerce brand. It’s a combat sports media empire that became a lifestyle brand. Founded by Shiv Patel, it started as an Instagram page fueled by pure passion for the sport—no college degree, no funding, no playbook. Jorge Masvidal’s iconic moments helped spark the fire, and the page grew into one of the most recognized names in MMA media. Over 1 million followers on Instagram. Trusted by 100,000+ fight fans worldwide. Official licensed collaborations with UFC fighters like Charles Oliveira, Sean Strickland, Justin Gaethje, Arman Tsarukyan, Diego Lopes, Carlos Prates, Dustin Poirier, and even the late Kimbo Slice.

The product line spans fighter-specific collections, the FV 3.0 modern streetwear line, Full Violence Originals, and Cyberstrike training gear. Drops sell out. Pop-up events at UFC fight locations draw crowds. The community is real. But without email automations, the brand was leaving revenue on the table every single day—relying on social media algorithms and drop announcements alone to drive repeat purchases.

02

Strategy

Strategy

The goal wasn’t to bolt a generic email program onto a merch store. It was to build automations that felt like the brand—raw, direct, community-driven—and captured every stage of the customer journey without losing the energy that makes Full Violence different from every other fight apparel company.

Site Abandonment: Catch the Window Shoppers

When you have a million followers and content going viral multiple times a week, there’s a constant stream of traffic hitting the site. Most of those visitors aren’t ready to buy—they’re browsing. They want to see what the hype is about. Site abandonment flows capture those visitors before they disappear back into the feed, re-engaging them with the brand story rather than an immediate hard sell. The first touchpoint isn’t a discount code. It’s the world of Full Violence.

Browse Abandonment: Follow the Interest

Someone clicked on the Charles Oliveira collection but didn’t add anything to their cart. Someone spent three minutes on the Arman Tsarukyan page. That’s intent. Browse abandonment flows trigger based on which fighters and collections people viewed, keeping the specific product top of mind. For a drop-based brand where inventory is limited, urgency is real—not manufactured. The flow reflects that: this product exists now, it may not tomorrow.

Add-to-Cart Recovery: Close the Gap

Adding to cart is a commitment signal. Someone who adds a $50 premium tee or a $75 hoodie to their cart has already decided they want it—something interrupted the purchase. The add-to-cart flow is tighter and more direct than browse abandonment. Fewer steps, faster cadence, sharper CTA. For Full Violence’s audience—fight fans who make decisions quickly—the messaging matches that energy.

Abandoned Checkout: Recover the Revenue

Checkout abandonment is the highest-intent signal in the funnel. These people entered their shipping information. They were ready. The abandoned checkout flow is built for speed and simplicity—reminder of exactly what’s waiting, a direct link back to complete the purchase, and a clear reflection of the brand. No generic template. Full Violence’s aesthetic runs through every email, from the typography to the fighter imagery.

Post-Purchase: Turn Buyers into Community

For a brand built on community, the sale isn’t the end—it’s the beginning. Post-purchase sequences do more than confirm orders and provide tracking. They pull new customers into the Full Violence world: the media side, the fighter stories, the upcoming drops, the pop-up events. When someone buys a Carlos Prates “Fatality” tee after watching him land a spinning elbow knockout, the post-purchase flow keeps that energy alive and connects them to the next moment in the brand’s story.

Welcome Series: Tell the Origin Story

Full Violence has one of the most compelling founder stories in the space. A kid with no college degree who loved combat sports, built a media page making zero dollars, and turned it into a global brand with officially licensed UFC fighter collaborations. The welcome series doesn’t waste that. New subscribers get the story—who Shiv Patel is, how the brand started, what “Born in Combat. Built for Your Everyday” actually means. By the time the first product recommendation lands, the subscriber already feels like part of the community, not just a lead in a database.

Results

Customer Acquisition

  • Reduced CAC by recapturing site visitors, browsers, and cart abandoners who previously disappeared without follow-up
  • Automated sequences now work 24/7 to convert traffic from social media, viral moments, and UFC event surges into email subscribers and buyers
  • Less reliance on paid acquisition when organic content already drives massive, high-intent traffic

Lifetime Value

  • Post-purchase and welcome series create ongoing engagement beyond the initial sale
  • Customers move from single-purchase buyers to multi-collection repeat buyers across fighter drops
  • Email becomes the bridge between content consumption and commerce—subscribers who engage with fight content convert on product at higher rates

Strategic Outcomes

  • Full automation infrastructure built from zero—every core flow now operational and brand-aligned
  • Email program scales with content virality: when a fighter moment blows up on social, the automation captures and converts the resulting traffic automatically
  • Foundation in place for future expansion into segmented fighter-specific campaigns, VIP programs, and event-driven launches

If your brand already has the audience, the product, and the culture—but you’re watching traffic leave without capturing it—you don’t need more content. You need the infrastructure to turn attention into revenue, automatically, at every stage of the journ

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